How do I cancel an order on Stompmarket?

If unfortunately you have to cancel an order, please do so within 12 hours of placing the order. We ship items within 24-48 hours of receiving items so if you don't cancel an order withing 12 hours there are chances that the order would be shipped.

As long as your order has not been processed, we can cancel it and refund your amount. Once the order has been processed, it cannot be cancelled.

What is Stompmarket return policy?

We love our products, and hope you love them too. We take full responsibility of defective products or those products got damaged during transit. 

For defective / damaged products, we accept returns made within 3 days from the date of receipt of product.  Any return requests made after 3 days of receiving the product shall not be entertained

To request a return you can call at +91 9810831143 or email  us at admin@stompmarket.com  with Subject :Return Request Order Id #

Also, please call our customer support at 9810831143 or email at admin@stompmarket.com  mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you at no time.

Returns will be accepted in their original packaging with all tags

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging and accessories included with the product at the time of delivery.

No exchange, refund or return will be accepted for any product sold in Flat Price sale under the Sale section/any promotional or festival offers on the website

 

What is your Refund/Exchange Policy?

For Cancelled Order:

Refunds will be made in the same form that the payment is received within 7 working days from the date of cancellation of order 

For Returned Item:  

Once we receive the returned shipment, products will be checked for quality at our warehouse and refund/exchange will be accepted only if the products are in proper condition.

Refunds will be issued within 10 working days from the date return parcel is received back via online transfer to your account/card.